Utility shutoff and bills

The lights went out. The gas stopped. Or a bill arrived that you cannot make sense of, and you do not know who is supposed to do what. Sitting in a dim room with that paper is a very clear kind of stress.

Describe it as it is. What stopped. What the bill seems to say. When it started. Add the address. This page does not say who must pay.

A draft can consider a letter to the owner or to the office that fits, from official files only. This page names the problem. It does not decide that a rule was broken. You decide what to do next.